What is Microsoft 365?  You have might have heard of Office 365. Office 365 is now Microsoft 365. It’s a new name for the subscription with more benefits to unleash your creativity and to get things done.  With Microsoft 365, you get the newest version of Office 365, Windows 10 and best in class security. Microsoft Teams lets your team stay organized and have conversations all in one place. Office apps like Word, Excel and PowerPoint help your team be creative and work together.   Securely save your files in the cloud with OneDrive so you can get to them from anywhere. You can store any type of file including images, spreadsheets, presentations and more. Then share and work in real time with coworkers, no matter if you are in the office or on the go.   Keep organized and connected with the mobile apps on your devices and stay productive from any browser with Office for th ...

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Exchange Online is part of the Microsoft 365 and Office 365 suite of products.    Exchange Online Essential Exchange Online Plan 1 Exchange Online Plan 2 Storage size Mailbox storage per user with Exchange Online Each user gets 50 GB of mailbox storage and can send messages up to 150 MB in size Each user gets 100 GB of mailbox storage and can send messages up to 150 MB in size Outlook support Users can connect supported copies of Outlook to Exchange Online, so they can use the rich client application they already know. Users can connect supported copies of Outlook to Exchange Online, so they can use the rich client application they already know. Take advantage of unlimited storage (100 G ...

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Microsoft Enterprise Mobility + Security (EMS) is a collection of security and management products from Microsoft that work seamlessly with Office 365.  Microsoft 365 brings together Office 365, Windows 10, and Enterprise Mobility + Security. It combines best-in-class productivity apps with intelligent cloud services to transform the way you work. Comparison between Microsoft EMS E3 and E5 Enterprise Mobility + Security E3 Enterprise Mobility + Security E5 Includes Azure Active Directory Premium P1 Azure Active Directory Premium P2 Intune Intune Azure Information Protection P1 Azure Information Protection P2 Advanced Threat Analytics Advanced Threat Analytics ...

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Azure Information Protection (AIP) is a cloud-based solution that enables organizations to classify and protect documents and emails by applying labels. Labels can be applied:  Automatically by administrators using rules and conditions Manually by users By a combination where administrators define the recommendations shown to users Microsoft Azure Information Protection can be purchased either standalone or through one of the following Microsoft licensing suites:  Microsoft 365 Enterprise plans Microsoft 365 Compliance plan (includes Azure Information Protection P2)  Microsoft 365 Business (includes Azure Information Protection P1) Enterprise Mobility + Security plans (Enterprise Mobility + Security E3 & Enterprise Mobility + Security E5) Azure Information Protection is offered as a user subscription license.  Availability of features into following plans: Featu ...

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Explore the range of Azure support options and choose the plan that best fits, whether you are a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications. Basic Developer Standard Professional Direct Premier Purchase Support Purchase Support Purchase Support Contact Support Scope Available to all Microsoft Azure accounts Microsoft Azure: Trial and non-production environments Microsoft Azure: Production workload environments Microsoft Azure: Business critical dependence All Microsoft Products, including Azure: Substantial dependence across multiple products ...

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Microsoft Office 365 Advanced Threat Protection (ATP) is a cloud-based email filtering service that helps protect your organization against unknown malware and viruses.  ATP Plans provides zero-day protection and includes features to safeguard your organization from harmful links in real time.  ATP has rich reporting and URL trace capabilities that give administrators insight into the kind of attacks happening in your organization.  Office 365 Advanced Threat Protection (ATP) Plans includes ATP Plan 1 and ATP Plan 2 and following is the comparison between these plans. Following table shows the comparison of Office 365 Advanced Threat Protection (ATP) Plans   Comparison Office 365 ATP Plan 1 Office 365 ATP Plan 2 1 Price/user/month (for annual commitment) ₹ 130 Approx. ₹ 330 Approx. ...

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  Difference between Exchange online vs Exchange on Premises Exchange on Cloud Exchange on Premises Cost Flexible, allows you to pay for licenses on a per-user basis Responsible for arranging and maintaining the Exchange server and server hardware Security Microsoft handles security so there will be a reduced risk of losing your email data. Your IT department will be completely responsible for maintaining your Exchange system around-the-clock. Upgrades Automatic updates Need to perform upgrades manually Availability The high availability of Exchange Online is supported by a 99.9% SLA and is built within the platform. The availability of Excha ...

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Dynamics 365 Customer Service is used by Organizations for a variety of reasons Tracking Completion of Task Requests, Recording and resolving Complaints, Managing and Monitoring Service issues

While some of these reasons may be simple to work on and complete, others may be long-drawn, requiring multiple people to work on it and have it pass through various stages before closure.

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The article assumes that you are a Dynamics consultant and does not try to technically guide you, but guides you so that you can quickly implement without missing key components 

There are 3 main areas to focus on when setting up Case Management on Dynamics.

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2019 features can be clubbed under the below segments

1. Modern Experience
2. File / Folder feature enhancements
3. Cloud tools integration – Power Tools

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