Explore the range of Azure support options and choose the plan that best fits, whether you are a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.


Basic Developer Standard Professional Direct Premier
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Scope Available to all Microsoft Azure accounts Microsoft Azure: Trial and non-production environments Microsoft Azure: Production workload environments Microsoft Azure: Business critical dependence All Microsoft Products, including Azure: Substantial dependence across multiple products
Customer Service, Self Help and Communities 24x7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums 24x7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums 24x7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums 24x7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums 24x7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums
Best Practices Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations
Health Status and Notification Access to personalized Service Health Dashboard and Health API Access to personalized Service Health Dashboard and Health API Access to personalized Service Health Dashboard and Health API Access to personalized Service Health Dashboard and Health API Access to personalized Service Health Dashboard and Health API
Technical Support NA Business hours access to Support Engineers via email 24x7 access to Support Engineers via email and phone 24x7 access to Support Engineers via email and phone 24x7 access to Support Engineers via email and phone
Who Can Open Cases? NA Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases
Third-Party Software Support NA Interoperability and configuration guidance and troubleshooting Interoperability and configuration guidance and troubleshooting Interoperability and configuration guidance and troubleshooting Interoperability and configuration guidance and troubleshooting
Case Severity/Response Times NA Minimal business impact (Sev C): < 8 business hours1 Minimal business impact (Sev C): <8 business hours1 Moderate business impact (Sev B): <4 hour Critical business impact (Sev A): <1 hour Minimal business impact (Sev C): <4 business hours1 Moderate business impact (Sev B): <2 hour Critical business impact (Sev A): <1 hour Minimal business impact (Sev C): <4 business hours1 Moderate business impact (Sev B): <2 hour Critical business impact (Sev A): <1 hour <15 minutes (with Azure Rapid Response or Azure Event Management)
Architecture Support NA General guidance General guidance Architectural guidance based on best practice delivered by ProDirect Delivery Manager Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by Microsoft Azure technical specialists.
Operations Support NA NA NA Onboarding services, service reviews, Azure Advisor consultations Technical account manager-led service reviews and reporting
Training NA NA NA Azure Engineering-led web seminars Azure Engineering-led web seminars, on-demand training
Proactive Guidance NA NA NA ProDirect Delivery Manager Designated Technical Account Manager
Launch Support NA NA NA NA Azure Event Management (available for additional fee)
Pricing NA Contact Us Contact Us Contact Us Contact Us

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